Vaisala Continuous Monitoring System Services

Our Service Offering

Maintenance Agreement

The Life Cycle Maintenance Agreement (LCMA) is a support plan designed to ensure that your viewLinc monitoring system is always up-to-date in terms of performance and regulation compatibility. The plan comprises a set of services that help ensure your operations comply with the latest regulations and provide prioritized support services. The plan includes the following options:

• Regular software updates
• Priority access to technical support
• Calibration planning

Installation & Configuration

Vaisala’s experienced technicians are available to manage and perform the installation and configuration of your viewLinc monitoring system. Installation service ensures flawless system deployment and efficient start-up, without burdening your resources. For existing viewLinc systems, we offer update and expansion services.

• Collaborative planning
• Installation of all sensing devices and network hardware
• Software installation and configuration
• User and administrator training
• System handover

Validation

Ensure your monitoring system meets high-quality standards and saves time on implementation with Vaisala’s expertise in GxP quality systems. We offer on-site Installation Qualification (IQ) and Operational Qualification (OQ) services. IQ establishes your system’s baseline configuration in line with GxP guidelines, while OQ ensures it operates as intended, meeting all GxP functions and regulatory requirements. Our skilled technicians handle validation economically, saving you time and resources. With our validation service, you’ll receive comprehensive documentation demonstrating system correctness and compliance with quality standards and regulations.

Calibration Services

Vaisala offers several calibration options for continuous monitoring system data loggers and instruments to verify and ensure measurement accuracy. Simply select Service Center Calibration, On-site Calibration or Probe Replacement Service and leave the rest to our experts. All calibration options include official calibration certificates. Certificates are ideal for both internal and external audit purposes.

• Service Center Calibration
• On-site Calibration
• Probe Replacement Service

Training

Vaisala offers comprehensive training services for viewLinc customers. Ensure staff is trained on the system’s functions and capabilities. whether you are deploying a new monitoring system, expanding an existing one, or adapting to staff changes, comprehensive training ensures proper use of the system and compliance with regulations like the FDA’s 21 CFR 211.25.

• On-site training – typically delivered with installation service
• Web-based training – the perfect solution for distributed personnel
• 24/7 learning tools – access a library of instructions and videos

Mapping/Validation

Understanding the critical process parameters of a controlled environment is crucial to the safe and effective use of that space for manufacturing, storing, processing and distributing pharmaceuticals, biologicals, and medical devices. Vaisala mapping/validation service ensures that you fully understand the variability of conditions and qualify controlled environments. Vaisala mapping service is currently available in Europe and Japan. However, we offer mapping software, equipment, and expertise also in other regions.

• Thermal mapping and analysis of environments
• Mapping equipment used during the service
• Mapping study documents

Technical Support

We deliver technical support to all our continuous monitoring system users globally.

• Professional response within one business day
• Convenient customer support channels and trained professionals
• On-site support on request

Dpstar is a leading supplier of environmental measurement sensors for temperature, relative humidity, pressure, dew point, CO2, and other environmental condition monitoring for industrial process application and research. Since the ’90s, we earned a reputation as a trusted partner to our clients through our commitment and dedication. We are an authorized distributor and supplier of measuring sensors solutions from renowned manufacturers Vaisala. Vaisala is a global leader in environmental and industrial measurement. Building on 80 years of experience, Vaisala provides observations for a better world. Vaisala is a reliable partner for customers around the world, offering a comprehensive range of innovative observation and measurement products and services.